Your cleaning queries, answered!

star

Resource Center

FAQs

Your cleaning queries, answered!

How do I pay for your services?

Payments can be made by credit card, debit card, or PayPal directly through the booking scheduler form.

What types of cleaning services do you offer?

We offer recurring standard cleanings, deep cleanings, move-in/move-out services, and custom plans tailored to your home’s needs.

How long will a cleaning take?

The length of a cleaning depends on the size of your home, the level of detail required, and the type of service you book. On average, a standard cleaning takes 1–3 hours, while a deep clean or move-in/move-out service may take longer. We’ll give you an estimated time when you schedule your appointment.

Are your cleaners insured and background-checked?

Yes, every cleaner on our team is thoroughly vetted and background-checked, and carries their own liability insurance for your safety and peace of mind.

What cleaning products do you use, and can I request specific products be used?

We use eco-friendly, non-toxic cleaning products. If you prefer specific products, we’re happy to use them—as long as you provide the supplies for your scheduled service.

What if I’m not satisfied with the service?

If you're not satisfied with the cleaning or service you received, please speak with a representative so we can make it right. You can reach us by calling (773) 985 - 8103 or emailing us at [email protected] with the details of your concern.

Still have questions?

Contact us for more information.